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Our 5-Star Customer Promise

At Art of Guitar, we’re devoted to providing you with the
finest products and level of service available. Our 5-star promise is our way
of showing you that we’re here to support you along every step of your musical journey.


1. Price Match Guarantee

It’s our mission to offer you the highest quality products
available, at the best possible prices. Our Price Match Guarantee is our
promise that you won’t find better prices anywhere else in the Middle East and
North Africa (MENA) region. If you find the same item priced lower with any
competitors, we’ll refund you the difference. Terms and conditions apply.


2. Complete Peace of Mind

We take great pride in our selection of the finest and best
new and vintage guitars. Each instrument undergoes a rigorous inspection and
setup before going on display. In addition, with every guitar purchase, you’ll
receive a free AED 500 free setup. Furthermore, we’ll provide a complimentary
setup after 6 months to ensure your guitar continues to perform at its best. To
give you complete peace of mind, we also offer a 60-day no quibble, money-back
guarantee. Terms and conditions apply.


3. Try Before You Buy

We’re truly committed to helping you find the guitar of your
dreams. Our professionally trained musicians are always on hand to guide you
through the wealth of available options in-store, to ensure you make the right
choice, you can take your time trying before you but in our world-class
acoustically optimized playing rooms, with no pressure to purchase. Please note
that the try-before-you-buy option is available in-store only for now, but our
return policy covers online purchases as well.


4. Free Guitar Lessons

Our popular music academy, Art of Music, is the fastest
growing in the region, with the highest rated tutors. With every music package
purchase, you’ll receive free lessons to help you get started and continue your
musical journey. Terms and conditions apply.


5. Buy Back Guarantee

Every instrument at Art of Guitar is hand-picked for a
reason – we love what we sell and would be delighted to welcome them back!
That’s why we offer a buy-back or exchange policy on all products. If the
guitar is returned in the same or sellable condition, we guarantee a trade
value of up to 70% of the original purchase price. This allows you to trade in,
trade up, or exchange with confidence.


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