SHIPPING AND RETURN
Shipment to Dubai
- 2 hours delivery Free delivery on orders 1000 AED and above. and shipping fee of 50 AED on orders below 1000 AED. Order between 10.00 am and 5.00 pm.
- Same Day Delivery Free delivery on orders 200 AED and above. shipping fee of 20 AED on orders below 200 AED. Orders before 11.00 AM
Shipment to rest of UAE
- Next day delivery Free delivery for orders 200 AED and above. 20 AED shipping fee for orders below 200 AED.
Shipment to the GCC
- 3-5 working days Free delivery on orders 2500 AED and above. shipping fee 500 AED on orders below 2500 AED.
International Shipping
- 3-7 working days depending on location and country regulations.
Pre-Order Delivery
- The above information does not apply to pre-orders. Your item will be shipped according to the expected release date.
Orders placed outside of working hours, Sundays and/or during any public holidays will be deemed placed on the first working day following the Order's submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order, or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery. Our couriers may make up to 4 phone calls to book the delivery time slot with you and will make up to 3 attempts to deliver to you before your Order will be cancelled.
Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
2-hour delivery timescale
only applicable in Dubai
All deliveries are offered based on availability.
