Victrola Journey Portable Suitcase UK Flag

Returns Policy

If you decide to return the instrument, you must notify us via phone or email within the first 72 hours after delivery. We will then issue a Return Authorization. We will not accept any returned items that do not have a previously arranged Return Authorization.​
When sending the instrument back to us, please ensure it is packed to the same standards in which it was received, using all supplied packaging. Once the instrument arrives back to us, we will inspect it to ensure it is still in the same condition in which it left our showroom. Once this inspection has taken place, RJ Luthier will issue a refund for the full purchase amount within 14 days.​​
All return shipping costs are the responsibility of the customer on all musical instrument orders.​
If, upon inspection, a guitar is not returned in the same condition it was sent to you in, a restocking fee may be deducted from the refund issued.

Shipping

Each order will be expertly packaged to the highest standards and shipped via a tracked courier service.
Upon receiving your instrument, please inspect it to ensure that the condition of the item is as described in your communication with us.
Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn’t previously disclosed at the time of purchase.